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Alpha1 Civil Subpoena Policy
Alpha1 does not release personally identifying information about our customers except in limited instances related to law, security, or safety. In some cases, Alpha1 does not typically retain certain information such as outgoing email, downloaded email, or Web/chat logs. To request customer information from Alpha1 in a civil case, you must serve Alpha1 with a valid subpoena, court order, or search warrant and agree to Alpha1's terms of compensation below. Alpha1 may ask for additional documentation to support requests for information.
Send all subpoenas, court orders, and search warrants for customer information only via U.S. certified mail, Airborne Express, UPS, or Federal Express to:
Alpha1 Legal Dept./Subpoena Compliance
2538 E. Bitters
San Antonio, TX 78217
All other subpoenas must be served upon Alpha1's registered agent, which is on file with the Texas Secretary of State.
Alpha1 charges $95.00 per hour for research, $0.35 per page, and $25.00 to respond by Federal Express. Invoices should be paid within 30 days of receipt. Checks must be made out to Alpha1 Subpoena Compliance.
Alpha1 will notify all customers upon receiving a civil request for their information. Alpha1 will generally respond within 15 days unless a formal objection is filed by the customer or we are legally required to do so.
To contact the Alpha1 Subpoena Compliance Department, you may call or write us at the address below.
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