Submitting Service Cancellation
Alpha1 requires that all accounts are terminated in one of the following two fashions :
- Calling the Alpha1 offices directly, using voice communications.
- Filling out the Account Cancellation form in the My Account section.
Refund Procedure
Alpha1 has ten (10) business days from the last day of Alpha1 service to refund the remaining balance of funds to the customer,
if such balance exists. If a customer cancels the accounts after the 10th day of the month, then the cancellation date is considered
to be the end of that month, no later than the 1st day of the following month.
Multi-Month Account Refunds
All accounts pre-paid in a multi-month fashion automatically forfeit the discounted price. The account is priced as a month-to-month
regular account, with the balance refunded. The multi-month price is forfeited because the term was not completed.
Setup Fees
Accounts with a setup fee are non-refundable. Alpha1 reserves the right to charge a $15.00 setup fee, if one was not previously
charged, on all cancelled accounts in which 10 business days of service have not been completed. If the $15.00 charge is greater
than the price of the refund itself, then the refund is forfeited and the remainder of the balance of the setup fee dismissed.
Data Liability
Alpha1 is not responsible for any type of data loss once the request for service cancellation is requested. This includes both
physical data and future data loss such as E-Mail.
Alpha1 reservices the right to modify this policy at any time in it's sole and absolute discretion.
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